Terms & Conditions

Orders may be secured with a 25% deposit based on the price quoted at the time of ordering. The remainder is to be paid upon completion of the instrument and at or before final delivery. We do not charge VAT.

Customers are strongly advised to collect the instrument in person, however delivery can be arranged. The cost of delivery and related expenses e.g. packaging, insurance, customs duties etc. must be paid for by the customer.

The prices listed in the catalogue do not include cases. Cases are to be ordered separately and at the same time as the ordering of the instrument. We recommend Kingham MTM cases.

All of our instruments are guaranteed against faults and defects in materials or workmanship for a period of 24 months from the point of sale provided that you have taken proper care of the instrument and have stored and tuned it in the manner in which we have recommended. This guarantee is void however if the instrument has been treated inappropriately and without due care or has been modified in any way e.g. exposure to excessive humidity or dryness, over-tensioning, accidental damage etc. If you wish to re-string the instrument at a different pitch or with gauges other than those we have recommended then you must seek our prior approval first otherwise the guarantee is void.

Although we will perform repairs free of charge under the guarantee it is the customer's responsibility to arrange and pay for the cost of transportation to and from our workshop. We can of course offer help and advice in this regard.